Who we are and what this policy covers

This website is operated by HCI Environmental & Engineering Service, 1680 Commerce St, Corona, CA 92878. This policy explains what information we collect when you visit the site, request a quote, call us or email us, how we use it, who we share it with and the choices you have.

This is a business website for commercial, institutional and government customers. We do not sell products online, there are no user accounts and we do not process payments on this site.

This policy doubles as our California notice at collection. California law here means the Consumer Privacy Act plus the 2020 Privacy Rights Act amendments, which we call the CCPA below. It took effect on October 17, 2026.

Information you give us

When you fill out a quote or service request form, we collect what you type: your name, company, email address, phone number, the service you need, your site address and anything you tell us about the waste or the job. When you call or email us, we collect the information you share and your contact details.

Identifiers: name, company, email address, phone number, job title
Service details: the service requested, the site address, waste type and quantity, timing and other notes you provide
Communications: the content of your emails, form messages and voicemail

Information collected automatically

When you use the site, our hosting provider and the analytics tools we use record technical data about the visit. We plan to add Google Analytics and Google Tag Manager; when they are active they collect the data described here and set cookies on your device.

Device details: your IP address, which browser and operating system you use, screen size and language
Activity data: pages viewed, time on page, links clicked, the page that referred you and the date and time of the visit
Campaign data: tags in the link you clicked (for example UTM parameters) that tell us which search, ad or email brought you here
Approximate location: the city or region derived from your IP address, never your precise location
Phone data: when you call a number on this site, we see the number you called from and the time of the call. We may use call tracking numbers that tell us which page or advertisement showed you the number.

Cookies

Cookies are small files a website stores in your browser. We use cookies and similar technologies for three purposes: to make the site work, to remember your choices such as whether you have seen the cookie notice, and to measure how the site is used so we can improve it. We also store the campaign tag that brought you to the site so it can be attached to your request if you contact us.

You can block or delete cookies in your browser settings. The site will still work, although some forms may need you to re-enter information. Where the law requires it, analytics cookies are set only after you accept them in the cookie notice.

How we use information

Everything above goes toward running the business and answering you. None of it feeds automated decisions about you, and none of it goes into targeted advertising that follows you across other sites.

Responding to your quote or service request, scheduling work and following up on it
Dispatching crews to an emergency and keeping the records the job requires
Keeping customer records in our customer relationship management system (HubSpot) so our team can see your history when you call
Understanding which marketing brings in customers so we can spend wisely
Measuring and improving the website and keeping it secure
Meeting legal, regulatory and insurance obligations, including the records hazardous waste shipments require

Your information is never sold, and never handed to ad networks for targeting on other sites. It goes only to service providers that process it on our behalf under contract, and with others when the law requires or you ask us to.

Service providers: website hosting, form processing and email delivery, our customer relationship management system (HubSpot), analytics providers (Google Analytics and Google Tag Manager once active), and call tracking and phone system providers
Our marketing agency, which manages this website and its advertising on our behalf and may see form submissions and analytics data
Regulators, courts and law enforcement when a law, subpoena or court order requires it
Disposal facilities, laboratories and other parties involved in your job, limited to what the job and its paperwork require
A buyer or successor if HCI Environmental is sold or merged, in which case this policy continues to apply to your information

HCI Environmental & Engineering Service has never sold personal information or shared it for targeted advertising across other sites, in the CCPA's meaning of those words, including during the past 12 months. Nothing is knowingly collected from, or sold about, anyone under 16.

Because we do not sell or share personal information, there is nothing to opt out of. When a Global Privacy Control signal arrives from your browser, we treat it as an opt-out, which changes nothing because we never sell or share your information. Should that ever change, this policy gets updated first and a Do Not Sell or Share link goes up before anything else happens.

Sensitive personal information

Nothing on this website asks for sensitive details: no Social Security or driver's license numbers, no bank or card numbers, no exact location, no medical details and no passwords. If you include something sensitive in a message, we use it only to respond to you and delete it when it is no longer needed.

How long we keep information

We keep quote and service requests for as long as we have a business relationship with you and for the period afterward that our legal, tax, insurance and hazardous waste recordkeeping obligations require, which for shipment records is at least three years. Requests that do not lead to work are kept for up to three years so we can respond if you contact us again. Analytics data is kept in aggregated form and individual-level data is deleted or anonymized on the schedule set in our analytics tools. Call tracking recordings, if any, are kept for no more than 24 months.

Your California privacy rights

If you are a California resident, the CCPA gives you rights over your personal information. Using any of these rights never changes the service or pricing you get from us.

Right to know: ask which details of yours we hold, where each came from, why we gathered it and who received it
Right to delete: ask us to erase what we hold on you, apart from records the law makes us keep
Right to correct: ask us to fix inaccurate personal information
Opting out of sale or sharing: we never sell or share personal information, so there is nothing to opt out of
Right to limit sensitive details: anything sensitive you send is used only to answer you and nothing more
Right to non-discrimination: we will not deny you service or charge a different price for exercising your rights

How to exercise your rights

Email marketing@hcienv.com or call 800.988.4424 and tell us which right you want to exercise. You get a confirmation inside 10 business days and a full answer inside 45 days. When a request takes longer we explain why, and the extension is never more than 45 extra days.

To protect your information, we verify requests by matching what you tell us against the information we already have, such as the email address or phone number on your request. You may use an authorized agent; we will ask for your written permission and may still verify your identity directly with you. We do not charge for requests unless they are excessive or repetitive, and we will explain before charging anything.

Children

This website is for businesses and public agencies and is not directed to children. Nothing is knowingly gathered from anyone under 16. If you believe a child has sent us information, email marketing@hcienv.com and we will delete it.

Security

The site is served over an encrypted connection. Form submissions travel encrypted to our systems and access to customer records is limited to staff and service providers who need them. No method of transmission or storage is completely secure, so if you are reporting an emergency, call 800.988.4424 rather than relying on the form.

Links to other sites

This site links to government agencies, regulatory fact sheets and other third-party websites. Their privacy practices are their own, and this policy does not cover them.

Changes to this policy

We review this policy at least once every 12 months and whenever our practices change. The date at the top shows the latest version. Material changes will be posted here before they take effect.

Contact us

HCI Environmental & Engineering Service, 1680 Commerce St, Corona, CA 92878. Phone 800.988.4424. Email marketing@hcienv.com.

Privacy Policy